Welcome to POKÉ GALERIE. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our platform, you agree to the following terms.
1. General Information
POKÉ GALERIE is an online platform offering collectible resin figures and related products. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
2. Products
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All products are collectible items intended for display purposes only.
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Resin figures are fragile and may contain minor imperfections due to the manufacturing process.
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Product images are for reference only. Final products may vary slightly in color, paint, or finish.
3. Orders & Preorders
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Some items are sold as preorders and may require several months for production and delivery.
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Estimated delivery dates are provided for reference only and are not guaranteed.
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Orders cannot be canceled once confirmed, except under exceptional circumstances at our discretion.
4. Pricing & Payments
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All prices are listed in Euros (€) unless otherwise specified.
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Full payment is required at checkout unless stated otherwise.
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We reserve the right to modify prices at any time without prior notice.
5. Shipping
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We ship internationally where available.
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Shipping fees displayed at checkout are estimates and may vary depending on the final package size, weight, and destination.
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The final shipping cost will be calculated once your package is ready for dispatch. You will be notified by email with the confirmed amount.
The shipping fee paid at checkout will be applied toward the final shipping cost:
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If the estimated fee is higher than the actual cost, the difference will be refunded as store credit or to your original payment method.
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If the final shipping cost exceeds the estimated amount, additional payment may be required before shipment.
Delivery times vary depending on destination and logistics providers.
Important Notice:
Resin figures are fragile during international shipping. Buyers are strongly encouraged to record the full unboxing process upon receiving the package. If the parcel appears damaged, please take clear photos before opening and record a video during unboxing. This documentation is essential for handling claims with logistics partners and studios.
6. Damaged or Lost Packages
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If your package arrives damaged, you must:
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Take clear photos of the package before opening
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Record a full unboxing video
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Claims without proper evidence may not be accepted.
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We will assist in resolving issues with shipping carriers and studios.
7. Returns & Refunds
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Due to the nature of collectible items, all sales are generally final.
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Refunds or replacements may be offered only in cases of:
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Severe product defects
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Verified shipping damage (with required evidence)
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Store credit may be offered as an alternative solution.
8. User Accounts
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You are responsible for maintaining the confidentiality of your account.
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Any activity under your account is your responsibility.
9. Intellectual Property
All content on POKÉ GALERIE (images, text, branding) is the property of the platform or its partners and may not be used without permission.
10. Limitation of Liability
POKÉ GALERIE shall not be held liable for:
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Delays caused by production or shipping
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Minor product imperfections
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Losses resulting from misuse of products
11. Modifications
We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page.
12. Contact
For any questions regarding these Terms, please contact us at:
contact@pokegalerie.com
or
pokegalerie@gmail.com