Refund for Preorder (Deposit) Cancellation
We accept cancellations of preorder deposits within 24 hours of payment, without incurring any fees. However, a restocking fee will be assessed for preorder cancellations made within 7 days of placing the preorder, and the fee will be equivalent to 50% of the deposit amount. Any cancellations made after this time period will not be eligible for a refund.
If the client refuses to provide the necessary information or pay the required shipping fees, resulting in the shipment being paused, and later requests a refund for the order, a restocking fee of 10% of the total order amount will apply.
Refund for In-stock Order Cancellation
We accept cancellations for in-stock orders as long as they have not been processed. You can easily track the status of your order in your account. If the order has been processed, a restocking fee equal to 30% of the total price will apply. Once the package has been shipped from our warehouse, the order cannot be canceled and the payment will be non-refundable.
If the client refuses to provide the necessary information or pay the required shipping fees, resulting in the shipment being paused, and later requests a refund for the order, a restocking fee of 10% of the total order amount will apply.
Refund for Damaged Items
If you receive a product that is damaged, please contact us immediately. Our return policy requires any requests for a refund due to damaged items to be made within 7 days of the package’s delivery. Beyond this time frame, we are unable to process a refund for damaged items. In order to determine the level of damage, we may ask you to provide photos or a detailed description of the issue. Based on the severity of the damage, we may provide a partial refund to compensate for the issue. The amount of the refund will be determined on a case-by-case basis and will depend on the extent of the damage.
Unboxing Video Guidance
To ensure a fair resolution for shipping damages, we strongly recommend recording an unboxing video when you receive your collectible figure. Here’s how it benefits you:
- Evidence for Claims
A clear, unedited video showing:- The intact packaging (before opening)
- The unboxing process (continuous footage without cuts)
- Any visible damage (close-up shots of defects)
- Compensation Advantage with Video
With valid unboxing video:- You may qualify for partial refund / replacement of accessories based on carrier/studio liability terms.
- We can negotiate higher compensation from shipping partners if damage is proven.
Without video:- Maximum refund is limited to 50% of the item value due to evidence constraints.
- How to Record ProperlyFollow our Unboxing Video Tutorial for step-by-step instructions.